What to Do If Your Deposit Has Not Arrived
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- Check the TXID in a blockchain explorer.
- Make sure the transaction is confirmed and has enough confirmations.
- Verify that the correct network was used.
- Confirm that the address and Memo/Tag (if required) were entered correctly.
If everything is correct but funds are not credited, contact support and provide:
– TXID
– asset
– network
– deposit address
– screenshot from the explorer