Privacy Policy
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Privacy Policy
Emiverse SVG LLC (“Emiverse”, “we”, “us”, or “our”), a company duly incorporated under the laws of Saint Vincent and the Grenadines, with its registered office at First Floor, First St. Vincent Bank Ltd Building, James Street, Kingstown, St. Vincent and the Grenadines, operates the platform available at emirex.com and its related services (the “Services”), together with its subsidiaries and affiliated entities (collectively, the “Company”).
The Company is committed to protecting the privacy of your personal information and acts as the controller responsible for the processing of your personal data.
This Privacy Policy governs your use of the website emirex.com (the “Site”) and the collection, use, and processing of data in relation to the Services.
PERSONAL INFORMATION
“Personal Information” means information that we directly associate with a specific person or entity, which may include, without limitation: name, address, telephone number, email address, payment information, unique device ID (UDID), device location, IP address, and Site usage data.
“You” and “Your” refer to you as the user accessing the Site.
HOW PERSONAL INFORMATION ABOUT YOU IS COLLECTED
We collect information about You in the following ways:
1. Information You Provide
We collect information that You provide when:
- registering for an account;
completing KYC verification;
contacting us;
- using our Services.
This may include personal contact details, identification documents, and transaction-related information.
2. Account Information
We collect login credentials, security data, and other identification elements necessary for account security.
3. Customer Support Interaction
We may collect and record communications (emails, chats, calls) with our representatives.
INFORMATION WE COLLECT AUTOMATICALLY
We automatically collect data such as:
- IP address;
device information;
geolocation (where available);
browser and system data;
- usage behavior on the Site.
This information is used to improve the Services and ensure security.
COOKIES AND TRACKING TECHNOLOGIES
We use cookies, web beacons, and similar technologies for:
- website functionality;
analytics;
- marketing purposes.
Please refer to our Cookie Policy for details.
INFORMATION FROM OTHER SOURCES
We may obtain information from:
- identity verification providers;
payment processors;
analytics providers;
publicly available sources.
CRYPTOGRAPHIC RISKS
Users sending Virtual Currency accept full responsibility for risks associated with blockchain transactions. The Company is not liable for loss of digital assets due to user actions or blockchain-related risks.
SECURITY
We implement reasonable technical and organizational measures to protect Personal Information. However, no system is completely secure, and data transmission is at Your own risk.
USE OF PERSONAL INFORMATION
We may use Personal Information to:
- provide and improve Services;
verify identity and perform KYC/AML checks;
process transactions;
communicate with You;
detect fraud and illegal activity;
comply with legal obligations;
- conduct analytics and business development.
MARKETING AND ADVERTISING
With your consent, we may contact You regarding services and offers. We may also use anonymized data for advertising purposes.
SHARING OF INFORMATION
We do not sell Personal Information.
We may share data with:
- service providers and contractors;
payment processors;
regulators and authorities;
professional advisors;
- affiliates within our corporate group.
THIRD-PARTY SERVICES
The Site may include links to third-party websites. We are not responsible for their privacy practices.
FRAUD PREVENTION
We use Personal Information to detect and prevent fraud, money laundering, and other unlawful activities.
LEGAL DISCLOSURE
We may disclose information where required by:
- law or regulation;
court order;
AML/CTF obligations;
- protection of rights and safety.
DATA STORAGE AND PROTECTION
We apply safeguards to protect Personal Information but cannot guarantee absolute security.
We retain data as required by law and business needs.
INTERNATIONAL TRANSFERS
Your data may be transferred and processed outside your country of residence, including jurisdictions with different data protection standards.
YOUR RIGHTS
You have the right to:
- access your data;
correct inaccurate data;
request deletion;
restrict processing;
object to processing;
withdraw consent;
- request data portability.
Requests can be submitted to: support@emirex.com
AUTOMATED PROCESSING
We may use automated systems for fraud detection and compliance purposes. You may request additional information about such processing.
RETENTION
We retain Personal Information as required by applicable laws and regulatory obligations.
UPDATES TO THIS POLICY
We may update this Privacy Policy at any time. Continued use of the Services constitutes acceptance of updates.
CONTACT
For any questions or requests:
Email: support@emirex.com